In a groundbreaking collaboration, Meta has joined forces with the National Law School of India University (NLSIU) for a research project aimed at enhancing efficiency in consumer grievance redressal through generative AI technologies.
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| Source Credits: Meta Gen AI |
The research initiative, led by NLSIU in collaboration with IIT Bombay and the Department of Consumer Affairs, will delve into the possibilities offered by Llama 2, Meta's openly available large language model (LLM). The focus is on creating a citizen-centric chatbot and a decision-assist tool within the domain of consumer law. These tools aim to guide consumers through the procedural aspects of drafting a complaint and provide answers to queries related to consumer law in India.
One key aspect of the project is exploring how large language models (LLMs) like Llama 2 can assist consumers and judicial authorities, especially in the context of ongoing oversight and control by human decision-makers. The collaborative effort seeks to harness the potential of AI to streamline and augment the consumer grievance redressal system.
White Paper Release:
NLSIU and IIT Bombay plan to release a comprehensive white paper detailing the risk mitigation approaches implemented throughout the project. This includes insights into how responsible design principles have been deployed at every layer of the technology stack. The white paper is expected to serve as a valuable resource, providing transparency and understanding of the innovative approaches adopted in the research.
Meta's Commitment to Open Innovation:
Joel Kaplan, Meta Vice President of Global Policy, expressed Meta's longstanding commitment to exploratory research, open science, and collaboration with academic and industry partners. Over the past decade, Meta has actively engaged in open innovation, witnessing firsthand how such initiatives can lead to transformative technologies benefiting a broader audience and revolutionizing entire sectors.
Summary: Meta's collaboration with NLSIU signifies a significant step in leveraging AI for consumer grievance redressal. The project aims to utilize Meta's large language model, Llama 2, to create user-friendly tools within the realm of consumer law. The endeavor, conducted in collaboration with IIT Bombay, emphasizes responsible design principles and risk mitigation. As Meta continues its journey in open innovation, this initiative holds the promise of transforming how individuals interact with the consumer grievance redressal system, making it more efficient and accessible.